Refunds & Cancellations

Our products require controlled storage at +2 to +8°C. Once an order has been dispatched, Remy Peptides cannot independently verify its temperature history, handling conditions, seal integrity, or continued product integrity.

We do not accept change-of-mind returns or exchanges after dispatch, including for apparently unopened products, because an intact package seal does not establish an uninterrupted cold chain. Products received back by Remy Peptides are quarantined and are not automatically returned to saleable stock.

An order may be cancelled for a full refund before it is dispatched. Once dispatch has occurred, the change-of-mind restriction above applies.

If an order arrives damaged, incorrect, defective, materially different from its description, or with compromised packaging, contact our support team as soon as possible, preferably within 48 hours of delivery, at info@remypeptides.com with the order reference and photographic evidence. Where the issue is confirmed, Remy Peptides will provide an appropriate replacement or refund. Where the original payment method supports refunds, an approved refund will be returned to that method; otherwise, Remy Peptides will agree an appropriate alternative with the customer. This reporting request does not limit any non-waivable rights available under applicable law.

To request a cancellation before dispatch, contact our support team as soon as possible. For return eligibility, please review our Refund Policy.